What Does SASSA ‘Age Out Of Range’ SRD Grant Status Mean?

Understanding the “Age Out of Range” Status Code

• What does “Age Out of Range” mean?: This status code appears when the age of the person being queried is outside the expected or acceptable range for a particular service or system.
• Why does this error occur?: This error typically occurs when the age is:
  • Less than 18 years old (for services requiring adulthood)
  • Greater than 120 years old (considered an unrealistic age)
  • Not within a specific age range required for a particular service or program
• Examples of when this error might occur:
  • Trying to create a social media account with an age under 18
  • Attempting to purchase alcohol or tobacco products with an age under 18
  • Registering for a senior citizen discount with an age under 60
  • Trying to access age-restricted content with an age outside the allowed range
• How to resolve the issue?:
  • Verify and correct the age information being submitted
  • Ensure the age meets the minimum or maximum requirements for the service or system
  • Contact the service provider or system administrator for assistance or clarification

What you should do about your declined R350 grant

Should you be declined and find that the reason given does not ring true for you, you are encouraged to submit a R350 grant appeal.

The appeal means that SASSA will have to consider your application again. However, it’s important to remember that applicants only have 30 days after their SRD grant status is rejected to submit a R350 grant appeal.

How To Appeal For SRD Grant

1. Go to Sassa Appeals Website
2. Enter ID number
3. Enter telephone number
4. Lodge appeal

The outcome of your appeal will be relayed to you through SMS.